[Homeroast] Behmor Err7 - what does it signify?
pleiades45 at gmail.com
Mon Sep 22 20:34:46 CDT 2014
Hi there - this is Bill.
I've had a summer's worth of help from the top tech Bob at Behmor because
my control panel went dead and I needed to order a new one. Problem was,
they were out of stock in June and on backorder from China up until two
weeks ago. (Talk about withdrawal - I logged 400+ roasts on my 1600 up
until the downtime!)
I emailed Bob about twice a month to check in and he was very accomodating.
In one correspondance, he admitted to being overworked and understaffed and
so I backed off of the inquiries until I heard from him directly.
All-in-all, I believe they get to within 48 hours, and if it's Bob, he'll
take care of you. Sometimes he wrote me back within 24 hours. A year ago
the side exhaust fan went out. I wrote them about buying a new one and he
just sent me one gratis.
They've got my Two Thumbs Up, so I would recommend just hanging with them...
On Sat, Sep 20, 2014 at 6:53 AM, slinkster <aphroditeatlas at gmail.com> wrote:
> I can only find Err1 through Err6 info on the Behmor site. Is an Err7 the
> equivalent of an Err1+Err7 condition (ie, critical), or is it something new
> and unusual?
> Ebay purchase with the control panel upgrade.
> There were some chaff crumbs in the tray on unboxing but the unit overall
> was clean and "passed" when I pressed all the buttons on the control
> panel. I ran a dry burn on 1/4 P1 per the manual. At the end of the
> heating/roasting cycle the unit threw an Err7, cleared by pressing START,
> at which time the unit dropped into cooling and shut down as expected.
> I then cleaned with a soft rag and some Orange Glo (sprayed the rag, wiped
> out the roast chamber) and directed a table fan into the roaster.
> After an hour I ran a 1/4 P1 roast using cheap greens (trash before, trash
> after) and again saw the Err7 at the end of the heating cycle.
> During both cleaning burns and the roast I ran my stopwatch against the
> timer on the display and it was spot-on so I don't think the timer is the
> I have not had the right-side panel off to see if the thing is full of
> chaff and spider eggs, should that be my next troubleshooting step? [I do
> root cause failure analysis for a high tech product of which you may have
> heard. I can follow directions and I have tools available to include a
> multimeter and a soldering gun.]
> I have submitted the tech support form to Behmor but as it's a weekend I
> figured I'd check here to see if anyone has info that can help me figure
> this out before Monday.
> Halp please, and thanks.
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Pleiades45 at gmail.com
<Pleiades45 at gmail.com>
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