[Homeroast] Broken part on Gene Cafe

Barry Luterman lutermanb at gmail.com
Thu Jan 23 11:58:25 CST 2014


Behmor to Gene is not an upgrade.


On Wed, Jan 22, 2014 at 2:56 PM, bruce ford <brucewford at hotmail.com> wrote:

> This is great info!  I will stick with my Behmor and not upgrade as I was
> considering!
>
> -----Original Message----- From: Raymond Hays
> Sent: Wednesday, January 22, 2014 2:28 PM
> To: A list to discuss home coffee roasting. There are rules for this
> list,available at http://www.sweetmarias.com/maillistinfo.html
> Subject: Re: [Homeroast] Broken part on Gene Cafe
>
>
> Hello Sharon,
>
> I had that happen to me
> about two years and I was able to purchase a replacement from Fresh
> Beans also could get a replacement heat unit, but now that Fresh Beans
> has been replaced by Batch Coffee, run by  Derek and  we can no longer
> get internal parts!  They list replacement parts on their web but not
> much and they don't show your part. If you have a broken part you have
> to send it in for repair. I need a heating unit, which is simple to
> replace and I don't buy their explanation as to why we have to send the
> roaster in for repair. I'm looking for a different roaster because I
> will not go to the expense or waste time sending in the roaster for
> repair.
>
> This is what Derek said about replacemnet parts and who to contact if you
> are dissatisfied and want to
> lodge a complaint.
>
>
> Hello Raymond,
> I understand your frustration.  We are not allowed to sell internal
> parts for the Gene Cafe per instructions from the manufacturer, Genesis
> Corporation.  The best contact email for them is sales at genecafe.co.kr
> The decision to no longer sell internal parts was made by the
> manufacturer because there were many instances of roaster parts being
> incorrectly installed by home users.  This lead to many problems within
> the US market.  When we took over importing in September, Genesis made
> the decision to longer make the parts available for self-install.
> With regards to Australia, I'm not sure how or why they sell parts.
>  Perhaps there is not a repair facility available in AUS, so they make
> an accommodation and make the parts available.  Would you mind sending me
> the link?  I will ask Genesis for an
> explanation.
> Thanks for the input.
> Best
> Derek
>
>
>
>
> On Wednesday, January 22, 2014 12:11 PM, sallsup <sallsup at gmail.com>
> wrote:
>
> My Gene Cafe roaster had a parts failure, with a piece of plastic warping
> and preventing the drum from rotating during the roast.  This unit has
> given us hundreds of great roasts since September 2010, and I'd like to
> keep it going.
>
> My question is - will there be any major issue if I simply remove this bent
> piece, but keep using the roaster until I can get a replacement part?  Is
> the piece important from the standpoint of keeping heat out of the exit
> gearing?
>
> Details are:
> The damaged part is one of the two skinny U-shaped strips of rigid black
> plastic that lines the join between the sides of the roaster and the silver
> reflective pan of the bottom.  These plug the gap between sides and bottom,
> protecting the gearing from getting gunked up by dust and chaff.  It
> probably provides some thermal protection as well, keeping some of the heat
> coming off that drum away from the internals.
>
> The one that's damaged is on the air-exit side of the unit (left side when
> you are looking at the roaster from the front). About half of it is bent
> out of the track.  It is rigid plastic and not letting me warp it back into
> position.  I might be able to cut it in half but would be concerned about a
> broken piece being jarred enough to poke into path of the drum (there's not
> much clearance).
>
> I'm not sure how it happened, but it looks as if that piece got jarred out
> of alignment at the top of the "back".  When the next roast started, the
> drum started rotating, hit the unaligned top of the piece after about a
> quarter-turn, and pulled it out even further until after an inch or so, the
> drum couldn't move and the unit went into error mode.  This was only
> seconds into the roast so I was still there and immediately shut it down.
> The temperature hadn't yet risen enough to require a cooling cycle.
>
> It took a bit of jiggling the ends of the roaster, but I was able to get
> the stuck bit out from under the drum (no easy feat with the heat shield
> still on!).  I plugged in the unit again long enough to let it rotate the
> drum back to the normal "done" position so it could be removed normally.
> The frightening clack-clack noises didn't reappear as it rotated the drum
> the remaining 3/4ths turn, so I'm figuring the gearing wasn't actually
> damaged and the unit is fine.
>
> Where it stands now is, the unit doesn't appear to have any damage other
> than the warped piece.  I should be able to remove or cut off that piece.
>
> Have any of you had this kind of problem before?  Any gotchas to removing
> this piece (I have bookmarked Eddie's slideshow on taking apart the GC)
>
> Who did you buy a replacement part from?  (Somewhere in my emails here I
> have info for a place that has parts for FreshRoast and Gene Cafes ... used
> them once before for a chaff wiper door problem and had great customer
> service - I'll check into that tonight)
>
> Thanks!
>
> -Sharon
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