[Homeroast] Gene Cafe Parts
sallsup at gmail.com
Wed Jan 22 18:28:38 CST 2014
The part that needs replacing is the "retainer", according to slide #17 on
Eddie's presentation here:
My unit's retainer is twisted out of line near the center, and outright
bent near the end. It's a fairly rigid plastic, so it did not cooperate
with my initial gentle attempts to push it back into position.
Refusing to sell replacement parts for units out of warranty is the type of
thing that, if true, is going to make me stop recommending the Gene Cafe to
friends who want to get into roasting. The shipping+insurance can easily
exceed the cost of the replacement part.
Time to haul out the HG+DB and relearn that technique. I'm already going
through withdrawal from The Good Stuff.
On Wed, Jan 22, 2014 at 5:40 PM, Raymond Hays <raymond_hays at yahoo.com>wrote:
> I asked Derek, nice guy by the way, as to why we can't get parts and this
> is what he said. I plan to e-mail Gene and see if they will change their
> mind. Changing parts on the Gene is simple and can't buy into their
> reasoning. Are we really that dumb in the U.S.A.?
> Hello Raymond,
> I understand your frustration. We are not allowed to sell internal
> parts for the Gene Cafe per instructions from the manufacturer, Genesis
> Corporation. The best contact email for them is sales at genecafe.co.kr
> The decision to no longer sell internal parts was made by the
> manufacturer because there were many instances of roaster parts being
> incorrectly installed by home users. This lead to many problems within
> the US market. When we took over importing in September, Genesis made
> the decision to longer make the parts available for self-install.
> Thanks for the input.
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